Start your claim
Enter your flight one clear question at a time. See what may apply first; then make a free letter in your name.
Pick your situation
Step 1 of 11
Situation
What's going on?
Already received a rejection on an earlier claim?
Scan boarding pass
We use this file once to copy the details. The original stays on this device.
Sent once via OpenRouter to a model provider for analysis. We exclude providers that collect user data; retention policies can vary by endpoint. The original stays on this device so you can review it later. Read how the data flow works →
Flight number
Found on your boarding pass or confirmation email. You can fill this in later; it is needed to finish your letter.
Flight date
Route
Airline
Reason & evidence
Share everything you have about your flight
optionalAlready received an email from the airline? Paste it here — the letter will use it as evidence.
Do you have a message, email or photo from the airline?
Name
Passenger 1 — primary contact
Address
For automatic completion, your postcode, house number, addition, and IP address go directly to PDOK. Privacy details
Postcode + house number fills the rest automatically.
IBAN
Generate letter
Ready to generate?
Still needed
Optional
With these details filled in, the letter is ready to send.
Without these fields the letter contains "[FILL IN: …]" placeholders.
Food, a hotel, or transport during the delay? You can claim those costs back on top of the compensation (Art. 9) — add your receipts here.
With 2+ hours delay you are entitled to care (Art. 9):
- Meals and drinks — within reason
- Hotel + transport for overnight stays
- 2 phone calls or emails
Your receipts stay only on this device.
Receipts stay on this device (browser storage) — not on our servers, not in the cloud.