FAQ
I'm Freek, a solo developer from the Netherlands. I build small tools that take things that should be simple and make them actually simple — mostly in the windows when our toddler and pre-schooler are finally asleep.
When I found out that claim agencies typically hold back a quarter to a third of a claim that's legally already yours, I figured: there could just be a tool for that. So this is that tool.
Those agencies spent years in court forcing airlines to actually pay out under Regulation 261/2004 — without that work this tool wouldn't exist. But now that the rules are settled, the steps aren't hard. Three questions, one letter, a follow-up if they don't pay. Want to do it yourself and keep the full amount? Then this is for you. Free. Tip if you want, no need.
What does the tool actually do?
You fill in your flight number, date, and what went wrong. The tool assesses whether you have a right to compensation, drafts a personalised claim letter with references to European case law, and guides you through the follow-up steps — from a formal notice of default to small-claims court. You send the letter yourself, in your own name.
Do I have a right to compensation?
Probably yes, if your flight arrived 3 hours or more late, was cancelled with less than 14 days' notice, or you were denied boarding. The compensation is €250–€600 per passenger, depending on flight distance. You have 5 years to claim. Full compensation table →
How is this free?
Honestly, running it costs almost nothing — about half a cent per user in AI costs. The rest was time — and it went in for free. If the tool helped you, you can leave a tip. No need.
Why not use a claim agency?
Claim agencies do the same thing — but they take 25 to 50% if they succeed. On a €500 claim, that's €125–250 you don't get. This tool does the same thing, and you keep the full compensation. There are situations where an agency is the better choice. When is an agency the better choice? →
What if the airline doesn't respond?
Wait about 14 days after the first letter. Then back in the tool — it drafts a notice of default: a formal second letter that officially puts the carrier in default and sets a hard deadline. If they still don't respond, small-claims court is the next step. For claims up to €25,000 you don't need a lawyer.
Can I trust the AI?
The tool only cites from a fixed, hand-curated set of sources — Regulation 261/2004, rulings from the Court of Justice of the EU, and Dutch court judgments. The AI cannot fabricate a case number or citation. View all sources →
What can't this tool do?
The tool doesn't represent you in court and doesn't send the letter on your behalf — you do that yourself. The NL-specific follow-up steps only apply where Dutch law applies. And the tool doesn't give legal advice — it describes what the rules say, not what you should do in your specific situation.